Shipping policy

DUTIES & TAXES

We cannot guarantee that every international shipment will be free of any local taxes or fees that the government might impose. Customs duties, excise taxes, and Value-added tax (VAT) may occur according to the import tariff regulations. The cost will be covered by the recipient.

 

Value-added tax (VAT)

 

Custom Duties

  • Fountain Pens and rollerball pens sent from Taiwan to Europe will be charged the Custom Duties. The third-country duty rate is 3.7% of the order’s total amount.

*Please check the Customs Duties regulations in your country before making an order.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

International orders are usually delivered within 7 to 10 business days but times can not be guaranteed due to varying customs hold-ups & port delays at various destinations. We currently offer shipping services through the FedEx International Express. In our experience with shipping international orders, we have found these freight carriers to be the quickest, most reliable, and cost-effective. You may reference our Shipping price chart.

Area

Size

Price (USD)

Asia - B

Cambodia, Brunei, Mongolia

L Pak/XL Pak

27/35

USA

L Pak/XL Pak

25/35

America & Oceania - F (Argentina, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Fiji, Guatemala, Haiti, Honduras, Panama, Paraguay, Peru, Samoa, Timor-Leste, Venezuela, British Virgin Islands, Uruguay)

L Pak/XL Pak

36/45

Middle East Asia - G (Bahrain, Bangladesh, Egypt, Jordan, Kuwait, Lebanon, Oman, Pakistan, Qatar, Saudi Arabia, South Africa, Sri Lanka, United Arab Emirates)

L Pak/XL Pak

35/40

Middle East Asia – H (Afghanistan, Albania, Azerbaijan, Belarus, Bhutan, Djibouti, Ethiopia, Iraq, Kazakhstan, Kenya, Libya, Madagascar, Maldives, Morocco, Nepal, Nigeria, Yemen)

L Pak/XL Pak

37/45

Europe - J (Belgium, France, Germany, Italy, Netherlands, Spain, United Kingdom)

L Pak/XL Pak

37/45

Europe - E (Croatia, Iceland, Liechtenstein, Hungary, Turkey, Serbia, Estonia, Latvia, Czechia, Slovakia, Slovenia, Greenland, Faroe Islands, Poland, Ukraine, Lithuania, Romania, Malta, Israel, Russia)

 L Pak/XL Pak

 36/45

Europe - M (Austria, Finland, Greece, Ireland, Luxembourg, Monaco, Norway, Portugal, Sweden, Switzerland, Denmark )

L Pak/XL Pak

35/45

North America - N (Canada, Mexico)

L Pak/XL Pak

30/35

Hong Kong

L Pak/XL Pak

17/23

China

L Pak/XL Pak

20/28

Asia - Malaysia

L Pak/XL Pak

20/25

Asia - Thailand

L Pak/XL Pak

21/28

Asia - Singapore

L Pak/XL Pak

22/30

Asia - Vietnam

L Pak/XL Pak

25/30

Asia - Philippines

L Pak/XL Pak

25/33

Asia - Else (India, Japan, Macao SAR, South Korea)

L Pak/XL Pak

25/35

Asia - IG (Indonesia, United States (Guam))

L Pak/XL Pak

27/35

Oceania (Australia, New Zealand)

L Pak/XL Pak

33/43

Brazil

L Pak/XL Pak

70/75

 

 

HOW WILL I KNOW MY ORDER HAS BEEN PLACED?

Once your order has been submitted, you will receive an order acknowledgment email with your order number. Should you have not received this acknowledgment email please check your Spam folder if you do not receive this email in your Inbox. If you are unable to locate the email, there is likely an error with the email address we have on file.

 

HOW CAN I TRACK THE DELIVERY STATUS OF MY ORDER?

After we complete the shipping procedure, we will send you an email with the shipping tracking number, a total of 16 digits provided by FedEx. You can track the transportation status of the parcel at any time according to the tracking number.