Do not sanitize your Laban pen with cleansing alcohols
After the covid-19 pandemic, people now use cleansing alcohols or other disinfectant spray to sanitize personal items more frequently. However, your beloved stationery are made with precious parts/materials, if it contacts with solvent/alcohols, the solvent may eat away at the material.
- The gold-plated surface may interact with solvent and loss shimmer or get rusty.
- The acrylic resin part may become weak and get tiny cracks easily.
Thus, we suggest you clean your pen with just water. Also, clean your hand with soap first before your daily writing, which is also a good sense of ritual for both you, and your luxury stationery.
* Ultraviolet sanitize lamps may also damage the acrylic part.
Please use/keep your Laban pen carefully
Do not let your sterling silver, silver-plated, or gold-plated pens contact with any chemicals or keep in a moisture environment for a long time. Please keep the pen in a pen bag or the gift box while carrying it to go out, to avoid the surface damage from accidentally impact or scratch.
Strongly suggest you store the pen separately with keys or sharp metal items.
How to fix the pen surface damages
If tarnishing occurs, you may use a silver polishing cloth to polish the pens, but it won’t make the pen revert to its original.
Can I purchase a replacement part?
Please contact us directly, and provide your warranty card, also pictures of your pen. We could have spare replacement for it.
Take the cap off, and unscrew the grip section counterclockwise to disassemble. Remove the used refill.
Insert a new refill into the barrel.
Put the grip section back and screw it clockwise to the barrel. Replace the cap.
＊Always cap the rollerball to prevent the ink from drying out when not in use.
＊When the rollerball ink begins to skip, replace it with a new refill.
＊Use only Laban's or European compatible rollerball refills.